NAPD 2023 Rise, Resist, Represent Conference has ended
For links to T-shirts, state specific backgrounds, toolkit, playlists, and more go to this page.

We recorded over  90% of the sessions. Those not to be recorded will be noted in the description.   NAPD did not apply for CLE or CEU for this event and is not able to provide certificates of attendance.   This allows us to keep this amazing low price.  
Back To Schedule
Thursday, March 16 • 2:00pm - 3:00pm
How Do You Know if You're Doing Right by your Clients? Using Experience Surveys to Advance Client-Centered Representation

Log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
Client-centered representation means listening to the people we represent and being responsive to their needs and concerns. The opinions of our clients about our work are ultimately the most important metrics of our success. Formal surveys are one way we can connect with the people we serve to seek their input about their engagement with us, better meet their needs, and hold ourselves accountable to them.

In this panel, we will discuss our work conducting client experience services over the past 20 years, with particular focus on techniques we have developed more recently to conduct surveys during Covid. We will discuss the successes and challenges we have encountered in collecting candid information from a large cross-section of clients, across practices, about working with our office to understand general trends that will help inform our representation. We will also discuss our experiences developing survey methodology and analyzing data, as well as closing the feedback loop by integrating what we've heard into our work.


Robyn Mar

Chief Practice Officer, The Bronx Defenders
Robyn is the Chief Practice Officer at The Bronx Defenders.In that capacity, Robyn oversees the office’s direct service practiceareas, including criminal defense, family defense, immigration, socialwork, and advocacy in housing, employment, and other civil matters.  Beforebecoming... Read More →
avatar for Noel Valerio

Noel Valerio

Holistic Defense Associate Fellow, The Bronx Defenders
Noel (he/him) holds a Bachelor's in Sociology with a concentration in Criminal Justice and a Minor in Political Science from the College of Mount Saint Vincent. He has interned in the office of former Congressman Eliot Engel and has done work with Bread For The World, whose mission... Read More →
avatar for Isaac Ortega

Isaac Ortega

Data Analyst, The Bronx Defenders
Isaac (he/him) graduated from Harvard College magna cum laude with highest honors with a Bachelor's in Physics and Mathematics. He is passionate about social justice.

Thursday March 16, 2023 2:00pm - 3:00pm EDT
Room N