NAPD 2023 Rise, Resist, Represent Conference

In this session, representatives from New York County Defender Services will discuss data-driven strategies for establishing best practices and improving an organization’s quality of representation over time. What defines a “favorable” outcome? How can we identify and evaluate the contributing factors to case resolutions? In what ways can we leverage this information to elevate the caliber of the individual and organization-level services we provide? Using our transition to digital operations as a framework, we will outline and provide examples for how organizations can collect and manage data to 1) build team-oriented and client-centered representation; 2) gain insights into areas of success and targets for improvement across an organization; 3) obtain and/or maintain funding from various sources; and 4) conduct forward-thinking research to support advocacy and policy efforts. This session is relevant for those in all practice areas who wish to incorporate data insights into their operations.